TPAC Revenue Officer I

Description

Pay Grade: NC10 Recruitment Range: $43,178.00 - $51,914.00

At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology we believe we've set a high standard that other agencies will admire. As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.

The North Carolina Department of Revenue continuously recruits statewide for Revenue Officer I’s and is accepting applications for any current openings.

The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Department’s policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I will deal with conflict in highly emotional situations and act in a professional manner. The position plays a vital role in the Department’s efforts to educate taxpayers and enforce all collection provisions authorized by NC statute.

Responsibilities of the Revenue Officer I include, but are not limited to, the following:

• Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters.
• Assist and educate all taxpayers to promote compliance with State revenue laws.
• Provide technical knowledge and self-help options to taxpayers.
• Determine tax liability as it relates to business non-filer assessments.
• Adjust accounts based on research or documents provide by taxpayers.
• Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve matters related to tax liabilities, issues, or questions.
• Review, evaluate, and address written correspondence.
• Maintain a high level of technical tax law knowledge and the processes, procedures and methodology required in the administration of each of the different tax schedules.
• Enforce North Carolina's tax laws, including issuing garnishments, tax warrants, certificates of tax liability (liens), levy warrants, sales and use revocation, corporate suspension.
• Provide assistance to taxpayers via telephone, correspondence or in person.
• Utilize legal remedies to collect liabilities or secure returns.
• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ in order to bring a case to a successful resolution.
• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data.
• Initiate criminal charges against a taxpayer for willful failure to file and/or pay North Carolina taxes.
• Evaluate claims of financial hardship.
• Determine acceptable repayment terms through a variety of methods including installment payment agreements.

Revenue Officers provide professional assistance for 11 service centers across the state: Asheville, Charlotte, Durham, Elizabeth City, Fayetteville, Greensboro, Greenville, Hickory, Raleigh, Rocky Mount, and Wilmington.

This professional position has a hybrid work schedule, working remotely and travelling to the nearest service center two to six times a month. This position also requires some regional travel consisting of day trips to conduct fieldwork, but may include an occasional overnight stay.

An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.

Knowledge, Skills and Abilities / Competencies

• Basic knowledge of principles of business administration related to reporting and/or calculating tax
• Effective prioritization skills in a timely manner
• Excellent communication skills, both verbal and written
• Effective decision-making skills
• Basic skills using Microsoft Word and Excel
• Ability to work independently with limited supervision and on a team
• Ability to explain and promote the state's position on issues and yet remain sensitive to taxpayers' rights
• Ability to deal with conflict in a professional manner during highly emotional situations
• Valid driver’s license is required for this position in order to conduct taxpayer visits

MANAGEMENT PREFERENCE:
Candidates who possess at least six completed credit hours of accounting coursework. Please attach transcripts, either official or unofficial, to verify the coursework with respect to this preference.

Minimum Education and Experience Requirements

Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.